Seriously. It's a massive slap in the face to be on hold for over an hour with a company while they're playing on-hold advertisements talking about how much better their customer service is than everyone else's. My internet has been slowing down consistently month after month to the point where it's become nearly unusable. I'm paying for one of their higher end packages which is supposed to give up to 15 Mbps downstream and up to 1 Mbps downstream. Here's what it's been like for the last few weeks: Right now I'm getting 4 Mbps downstream, and only 76 kbps upstream, with ping times of around 400ms ...